Shipping Policy

Processing Time

We strive to process all orders promptly. Typically, orders are processed and shipped within 1-3 business days. Please note that processing times may be slightly longer during promotional periods or due to stock availability.

Shipping Time

Domestic Orders: Estimated delivery within 5-7 business days.
International Orders: Estimated delivery within 10-20 business days, depending on the destination and customs clearance.

Shipping Costs

Standard Shipping: Free standard shipping for orders over a specified amount. For orders below this amount, shipping fees will be calculated at checkout.
Expedited Shipping: Expedited shipping is available for certain regions, with fees based on the order weight and destination. Details will be displayed during checkout.

Delivery Areas

We currently ship to the following regions:

Domestic Shipping: Nationwide shipping, with additional time required for remote areas.
International Shipping: Select countries are eligible for shipping. Please check availability for your region during checkout.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your shipment.

Shipping Restrictions

Please note that due to the size and weight of our pool umbrellas:

Delivery to remote areas may require pick-up from a designated location rather than door-to-door service.
International orders may be subject to additional customs duties or delays, which are the responsibility of the buyer.

Order Changes & Cancellations

If you need to modify your shipping address or cancel your order, please contact our support team within 24 hours of placing your order.
Once an order has been shipped, we cannot accommodate changes or cancellations.

Lost or Damaged Packages

We provide purchase protection to ensure customer satisfaction:

If your item is damaged during transit, please contact us within 48 hours of receiving the package with photos of the damage to request a replacement or refund.
If your item is lost during shipping, contact us immediately, and we will work with the courier to resolve the issue.

Contact Us

For any questions regarding shipping, please reach out to us:

Email: support@yourstore.com
Phone: +1 (555) 123-4567
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Local Time)

We are committed to delivering high-quality products and ensuring a smooth shipping experience for all customers!