Frequently Asked Questions
Please read ourFAQspage to find out more.
What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appearsdamaged, please complete the following steps:
- Take a picture of the damage.
- Then please email us service@deconk.com immediately and attachthe photos.
- We will contact you directly with the next steps.
- DO NOT throw away the boxes or packaging materials, otherwise, your claim willnot be honored by the shipping company.
What is return policy?
Has a 30-day return policy. Please visit our Return Policy pagefor more details.
When will my order ship & How long to arrive?
We usually ship items within 24 - 48 hours after confirmed payment.
In general, we ship via Fedex, average transit time is about 2 - 8 business days.
Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view status of your order after signing up.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Can I arrange delayed delivery?
Yes, you can choose a delivery date which works best for your schedule. If you want todelay delivery of your goods, please contact us before placing an order and make anote on the checkout page.Email: service@deconk.com
How do I know the warranty period of my product?
Different Sunjoy products have different warranty periods. You may contact our customer service at service@deconk.com to find out the warranty period of your product.
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